This privacy policy governs the collection, storage and use of personal information collected by DRL Limited ("we" or "us") in the course of operating the Marks & Spencer Appliances' website at www.marksandspencer-appliances.com (the "Website"). Please note that the Website is entirely owned and operated by DRL Limited, although we use M&S branding under licence from Marks and Spencer plc ("M&S"). If you have any questions about the use of personal information collected about you through the Website, please contact DRL Limited using the contact details supplied below.

This privacy policy provides you with details about the personal information we collect from you, how we use your personal information and your rights to control personal information we hold about you. Please read this privacy policy carefully – by accessing or browsing this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Website.

This privacy policy was last updated on 02/09/08. Please check back regularly to keep informed of updates to this privacy policy.

Who we are

DRL Limited is a company registered in England and Wales (registration number 03914998), whose registered office is at Aspinall House, Aspinall Close, Middlebrook, Bolton, Lancashire, BL6 6QQ. DRL Limited owns and operates the Website, using M&S branding under licence from Marks and Spencer plc.

We respect your right to privacy and will only process personal information you provide to us in accordance with the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws.

If you have any questions about how we collect, store and use personal information, or if you have any other privacy-related questions, please contact us by any of the following means:

• Phone us on: 0844 809 4930 (Monday to Saturday, 8am to 8pm; Sunday 10am to 4pm);
• E-mail us at: customerservices@marksandspencer-appliances.com;
• Write to us at: Marks & Spencer Appliances c/o DRL Limited, Aspinall House, Middlebrook, Bolton, BL6 6QQ.

The personal information we collect about you

When you access and browse this Website (including when you submit personal information to us through data entry fields on the Website), we may collect the following information from you:

• Your title, forename and surname
• Your billing address and your delivery address and country
• Your phone, mobile and e-mail details; and
• Your payment card details.
• Marketing communication preference

How we may store and use your personal information

We (or third party data processors acting on our behalf) may collect, store and use your personal information listed above for the following purposes:

• to make this Website available to you and to provide you with content which is tailored to your individual tastes;
• to complete any purchases you make through this Website and deliver those purchases to you;
• to provide you with any other services that you request from us; and
• to provide your personal information to M&S, as described below.

Other than disclosures we make to M&S and to third parties that we engage to act on our behalf, we will not disclose, sell or rent your personal information to any third party for commercial purposes.

However, if a third party acquires all (or substantially all) of our business and/or assets, we may disclose your personal information to that third party in connection with the acquisition.
We may also disclose your personal information where we are required to do so by applicable law, by a governmental body or by a law enforcement agency.

Finally, we may also collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes.
However, no single individual will be identifiable from the anonymised details we collect for these purposes.

How M&S may use your personal information

We will pass your personal information to M&S who will use it in accordance with the M&S privacy policy. With your consent, M&S (and its group companies and authorised representatives) may contact you occasionally (including by e-mail and SMS) with details of M&S branded products, services and special offers that it (or they) think may interest you. However, M&S will not use your personal information for any marketing purposes unless you have consented to this (either by indicating your consent when providing personal information through this Website or where you have separately given your consent to M&S).

Cookies

This Website uses cookies to collect information about you. Cookies are small data files which are placed on your computer by this Website and which collect certain personal information about you. This enables us to tailor our service offering (including the Website) to provide you with products and services which are more relevant to your individual tastes. However, you may change your website browser settings to reject cookies, although please note that if you do this it may impair the functionality of this Website. For further information about cookies, including how to refuse cookies, please visit www.allaboutcookies.org.

Security

Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal information that you transfer over the Internet to us.

Your rights

You have the following rights:

• the right to ask us to provide you with copies of personal information that we hold about you at any time, subject to a fee specified by law (currently £10);
• the right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you free of charge; and
• the right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you.

If you wish to exercise any of the above rights, please write to us (either by post or by e-mail) at the address specified above.

Third party sites

This Website contains links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through this Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.