Please click on a category from the list below:
Placing your order
How can I order?
Order here on this website or call one of our helpful sales team on 0844 809 4930.
When can I order?
Telephone lines are open Open 8am - 10pm 7 days a week.. You can order from the website at any time. It will cost only 6p per minute at all times to dial 0844 809 4930 from a BT landline. Calls from other network providers and mobile phones may be higher. Please always ensure you have the bill payer's permission before dialling.
Please note that over the Christmas Holiday these times are subject to a number of changes:
Christmas Eve - 8am till 6pm
Christmas Day - Closed
Boxing Day - 10am till 6pm
New Years Eve - 8am till 6pm
New Years Day - 10am till 6pm
Is it cheaper to order over the Internet?
No, the price and service are the same. So do whatever works best for you. We do recommend you check the website for the latest prices as they can change.
How do I know if the appliance will fit?
We try and list the full dimensions for every product. If for any reason the product you want does not have dimensions, please call our advice line on 0844 809 4930.
When do you confirm that my product is available?
We do this within 48 hours of your order. A member of our team will contact you by phone to agree a convenient delivery day and confirm the stock is available.
Can the prices change?
Yes they can. We will always do our best to offer you the best value available, that's why we suggest you check the website or speak to a member of our sales team for the latest offers and prices.
Can the prices change after I have made my order?
No. Once you have placed your order and we have issued an order number, the price is guaranteed.
Paying for your products
Which payment methods can I use to place my order?
You can use Visa, MasterCard, American Express, Delta or Maestro/Switch. Unfortunately we cannot accept M&S Gift Cards.
What steps do you take to protect my debit/credit card details?
We use Internet standard encryption technology to protect your data when you transmit it to us. When you use your credit card, all your data is encrypted and held on a Secure Socket Layer SSL server. We are constantly updating our technology to provide you with the maximum practicable level of security. To check that you are in a secure area of our site look at the bottom right of your internet browser and you will see a closed padlock or an unbroken key.
If I don't want to pay online what do I do?
Simply telephone our call centre on 0844 809 4930 and one of our advisors will be happy to process your order by telephone using your payment card.
Payment for your order
Authority for payment must be given at the time of your order. Payment will only be taken once we confirm stock availability, or once you have confirmed you are happy to wait for an out of stock appliance.
Getting my delivery
How will my appliances be delivered?
Your goods will be delivered by our dedicated carrier service. Our delivery team will bring your new appliances into your home, unpack them for you and allow you time to inspect the goods. All the packaging will be removed unless you specify otherwise.
Please note that over the Christmas Holiday the standard delivery times are subject to a number of changes:
Christmas Eve - 7am till last delivery
Christmas Day - Closed
Boxing Day - Closed
New Years Eve - 7am till last delivery
New Years Day - Closed
Where can you deliver?
We will deliver appliances to most addresses within the UK.
Do I have to wait in all day for my delivery?
No! We will call you the evening before your delivery, between 7.30pm and 10:00pm to confirm your 4 hour delivery slot. So, you can plan your day without having to waste time waiting around.
How do I find out when my appliances will be delivered?
A member of our team will contact you within 48 hours of you placing your order to agree your delivery date.
How long does it normally take for my appliance to arrive?
All appliances come from our central warehouse and are normally available for delivery to most UK postcode areas in 3-7 working days. For Northern Ireland this will be slightly longer and your appliance(s) will normally arrive within 14 working days.
Delivery lead times may vary dependant on the appliance type, manufacturer or stock availability. Please check individual items for estimated delivery lead times. If for any reason this is not going to be the case you will be informed within 48 hours of placing your order.
Can I delay my delivery?
Yes you can. Placing the order secures the price for you. We can then organise your delivery on a date that suits you.
How much does delivery cost?
The cost of standard UK delivery is included and this is the total delivery cost for as many items as you wish to have on a single delivery.
Is there an extra charge for weekend deliveries?
Saturday delivery is available for selected postcodes only for an additional charge of just £9.99.
Can I change the delivery date or location I have already agreed to?
Yes you can. We do however ask that you notify us at least 3 working days before your agreed planned delivery date. If less than 3 working days' notice is given, we reserve the right to charge you an additional £19.99 to cover additional delivery charges we will incur. If you are not at home for a pre-arranged delivery then we reserve the right to recharge you £19.99 to redeliver your order.
When I order more than one item, will they all be delivered at the same time?
Yes they will. It does not matter how many appliances you order or how many different brands you choose, they will all be delivered together. Upon a customer request we will split deliveries for no additional charge.
Do you connect the appliances?
Yes we do. You can request that our delivery team connect your freestanding washing machine, washer dryer or dishwasher. This must be done at the point of order and a charge will be made for each item.
Connection can be carried out to an existing standard domestic appliance water connection situated within one metre of the appliances location and to a suitable existing 13 amp socket within reach of the appliance's power lead. Included in the connection will be the disposal of the transit brackets and a test of the appliance.
The delivery team will be unable to connect your new appliance if:
- The old machine is not disconnected
- Any electrical/plumbing supplies needed fail the delivery team’s testing or are unsuitable
- Any water supply needed cannot be isolated or is unsuitable.
- Any drainage/waste facilities needed are unusable.
- Mechanical adjustments are required to the appliance(s) to overcome such things as water pressure etc.
- Alterations to existing plumbing and electrical are required.
All gas installations, connections and/or disconnections must be performed by a Safe approved engineer. All mains wired equipment (e.g. electric cookers) should only be installed, connected and/or disconnected by a qualified electrician. We do not currently offer any installation, connection and/or disconnection service on gas or mains wired electrical products.
Unfortunately this service is only available to certain UK postcodes. (Currently not available in Northern Ireland).
Will you take away and recycle my old appliance for me?
Yes we will. This is an optional, chargeable service. You can request that our delivery team collect and recycle your old appliance, there is a cost from £9.99 per appliance for this service. This charge is payable for the transportation and collection of your old appliance, recycling is free. Appliance recycling must be arranged at the point of order.
All goods for collection and recycling must be disconnected from all water, electrical and gas supply in advance of the goods being removed. Please ensure your old appliances are emptied and fully defrosted where applicable.
We do not currently offer any disconnection service on gas or mains wired electrical products. All gas disconnections must be performed by a Safe approved engineer. All mains wired electric cookers should only be disconnected by a qualified electrician.
Goods collected for recycling are deemed to have zero value.
Unfortunately at the moment this service is only available to certain UK postcodes.
How do I know my appliances are in good condition?
The delivery team will unpack the appliances for you and ask you to complete a brief questionnaire to confirm that you are happy with the products and that everything else is in order before they leave your property. Remember, once you have signed for the goods you are stating that you are happy they are in perfect condition.
What happens if I cancel my order?
We do ask that you notify us at least 3 working days before your agreed planned delivery date if you wish to cancel your order.Your payment card will be refunded in full within 30 days, however it may take up to 5-7 working days to appear on your statement dependent on your card issuer.
When should I book my fitter?
We suggest you wait until your goods have been successfully delivered before you book a fitter.
Once I have my delivery
What do I do if I have a problem after my appliance has been delivered and connected?
We are here for you every step of the way, simply call our advice line on 0844 809 4930 and we will either resolve the problem for you over the telephone or we will organise for a manufacturer's engineer to visit.
How do I return goods that I do not want?
Call us on 0844 809 4930 and one of our advisors will arrange the collection for you. If you do decide to return a product to us, we do make a charge. See terms and conditions for full details. You have 7 working days from the date of delivery to request a collection. Please be careful when selecting your appliances to ensure they are the ones you require as we charge £49.99 for collection. This returns policy does not affect your statutory rights.
What do you do with my personal information?
We respect your privacy and will only use personal information you provide to us in accordance with the Data Protection Act 1998. Full details of how we may use your personal information are set out in our privacy policy.
What is the warranty offered on the products?
The warranty supplied with the goods is the standard manufacturer's warranty, in addition to your rights under the Sale of Goods Act. In most cases this is 1 year covering all parts and labour. In some instances this is extended by the manufacturer to 2, 5 and occasionally even 10 years.
WEEE Directive
What is the new WEEE directive?
With effect from July 2007 the UK's Waste Electrical and Electronic Equipment WEEE Regulations require that all retailers both actively assist in delivering a UK wide WEEE collection infrastructure and encourage the participation of consumers in recycling electronic equipment. Producers of Electrical and Electronic Equipment (EEE) will be required to finance the collection, treatment, recovery and environmentally sound disposal of EEE at its end of life.
How does this new directive affect me?
By taking part in this new directive you can expect that we will dispose of your old appliances in an environmentally friendly way. We will separate the Electrical and Electronic equipment from the normal waste that goes to landfill and send it to specific disposal centres that will treat it and dispose of it in an environmentally sound way.
What do I have to do?
If you wish for our delivery team to take away your old appliance they will do so on a like for like basis. You must however request this service at the point of ordering and ensure that all goods for removal and recycling have been disconnected from all water, electrical and gas supply in advance of the goods being removed.
How much will I have to pay?
Recycling is free, however we do charge from £9.99 for collection and transportation.
What does the new directive mean for the retailer?
We take our role as a responsible retailer very seriously and we always strive to do what we can to help the environment. We are recommended by the "Energy Saving Trust" as a retailer of energy saving appliances and actively encourage our customers to buy "Green". We are very keen to join the government and support the new WEEE Directive to help the UK become a greener place to live.
If I don't opt to have Marks & Spencer Appliances take my old appliance away does this mean it won't be disposed of correctly?
For those customers who have decided not to opt for our full recycling service we have contributed towards a fund which will help local councils to develop and improve their existing WEEE collection facilities. Not all council sites are able to collect all types of waste electrical goods. To find your nearest participating site and for advice on all aspects of recycling at home, please visit www.recycle-more.co.uk.
What does the new directive mean for the environment?
The development of this new directive will greatly help the environment. Instead of all the electrical and electronic equipment going to land fill it will be dealt with separately. The products will be treated and disposed of in an environmentally sound way, therefore reducing dramatically the amounts of Electrical and Electronic waste going to landfill.
Terms and conditions and privacy policy
Where can I read your full terms and conditions and privacy policy?
Easy, just click on the "Terms & Conditions" and "Privacy Policy" links at the bottom of each page.